Account Management

To change your account details on Bwise365, go to “Account” and then select “Personal  Data.” Here you will be able to change your name, address and phone number within a very short  time. 

However, there may be some information like your date of birth or your payment method that may  not be easily changeable due to security reasons. If you are changing your phone number or email  address, you may be required to present a proof of ownership. Normally, the system sends the  one-time password (OTP) through SMS or email and ask you to confirm the change and that the request  is made by the account holder. This is to avoid other people from taking over your profile.

 After changing your details it is advisable to make sure that you have saved them and log out of the  account. In case you have any problems or if you find that some data cannot be altered, we  advise you to contact customer support. The support team is able to confirm the problem and give a proper  solution. 

To ensure that your account is secure, we also advise you to enable two-factor authentication  (2FA) and use a secure password. This minimizes the risk of someone else gaining access  to your account and thus gives you full rights to your gaming profile. 

For more details, please get in touch with our customer support through live chat or  email.

 To get notification of new promotions, all that is required is to create an account on the  Bwise365 site. Once you have signed up, you will start to receive emails containing information about current  promotions, special offers, and bonuses. That way you will always be up to date on what is available  on the site and what deals you should not miss.  

Besides the emails, you may receive the  notifications in real time on the site itself depending on your account settings. For instance, if you are  using a mobile device to access the site, you may be able to enable push notifications. This  way, you will be able to get notifications on special offers, major events or time limited bonuses that may  be available. 

We also suggest to pay attention to the "Promotions" section of the site where  all current promotions are displayed including those available only for VIP members or during certain events. If you have  any questions or require more detailed help, you can always contact our customer support via live chat. 

 If a promotion has not been credited to your account, you should first try to contact our support  team via live chat. Our support is available to solve any problems with non-credited promotions.         

When using the live chat, it is very important to include all the details such as the name of  the promotion you are trying to redeem and any errors or information that might be helpful for our support staff  to troubleshoot the problem. Sometimes there could be a slight difference in the time of crediting the  amounts, therefore our team will check the availability of the promotion and confirm that it has been assigned to  your account.        

Moreover, it is always beneficial to check the terms and conditions of the promotion to  ensure that you are eligible to receive it. If you have followed the rules properly and the promotion has  not been credited to your account, our support team will be happy to assist you in fixing the  problem.

Bonuses on Bwise365 are generally available for all payment methods - from credit cards,  e-wallets, cryptocurrencies, to bank transfers. However, it is always worthwhile to check the details of  each bonus to see if there are any restrictions or exceptions to the rule. There may be some limitations  on the use of certain bonuses for certain payment options and this will be highlighted in the offer details.   

For instance, some welcome bonuses or other promotional offers may be only available to clients who make their  first deposit with a certain method like a credit card or cryptocurrency and may not be valid for bank transfers  or e-wallets.  It is also wise to establish whether the selected payment method is eligible  for the bonus such that it has to meet the minimum deposit requirement to qualify for the offer. 

To  be sure which methods of payment can be used for a certain bonus, simply look at the “Terms  and Conditions” page of the site or chat with the customer support representative.

 A ‘wagering requirement’ is a term that is associated with the bonuses that many online  casinos and other gaming platforms such as Bwise365 offer. It is the minimum number of times one has  to wager the bonus or the bonus plus the initial deposit in order to be able to request for withdrawal  of the winnings got using the bonus.

For instance, if you got a €100 bonus with  30x wagering requirement, this means that you can only be able to withdraw your winnings after you  have wagered €3,000 (100€ X 30). It is also important to know  that not all bets are created equal when it comes to meeting the wagering requirement. For example,  there may be restrictions on the types of bets that can be made to count towards the wagering  requirement, with some bets not counting at all towards the requirement.

Furthermore, wagering requirements are often accompanied  by time limits, which means that players must meet the requirements before a certain time limit, or else  the bonus and any associated winnings will be lost. It is imperative to take a few moments and go  through the bonus terms and conditions, where all the information about the wagering requirements and other conditions can  be found.